Infracon

Infracon, a council controlled organisation that provides utilities services to Hastings District Council, uses KernMobile to streamline and automate its business processes for its field service management.

The Brief

Infracon approached KernMobile when the range of field services it provided grew to an extent that was hard to manage by paper based methods. Infracon needed a mobile solution that could be configured accordingly to satisfy the requirements of the various job types carried out in the field.

The KernMobile Solution

KernMobile developed various electronic job forms to be used for data capture and works maintenance of assets including: water networks, stormwater networks, wastewater networks, pump station inspections, and reinstatement of road surfaces. The Kern solution has been integrated with the existing Hansen (Infor) Customer Service system and Works Management System at the Hastings District Council, as well as with MapInfo.

Outcome

"We have been impressed with KernMobile's willingness to provide a solution that meets whatever requirements we may have for our various job types. Not only are they willing to configure their system based on our business processes, but they are also very quick to respond to our requests."

Steve Grant, Contract Manager, Infracon